Parts Counter Sales - Heavy Earthmoving Machinery
We usually respond within a week
Who we are
Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.
Job Summary
The Parts Counter Sales Advisor is responsible for assisting customers in identifying, sourcing, and supplying the correct automotive parts.
Key Responsibilities
The key duties and responsibilities of the Parts Counter Sales include, but are not limited to:
1. Customer Service & Sales
Needs Assessment: Identifying the exact part needed by asking questions or inspecting old/defective parts.
Product Identification: Using computer systems, electronic catalogs, and diagrams to look up parts by make, model, or serial number.
Up-selling: Recommending companion parts, related accessories, or special promotional products.
Order Processing: Handling cash, credit, and invoice transactions accurately, as well as issuing receipts and processing returns.
2. Inventory Management
Stock Monitoring: Tracking stock levels, pulling items from shelves, and notifying managers when inventory is low.
Ordering: Sourcing and ordering out-of-stock or specialty items from manufacturers and outside vendors.
Receiving & Organizing: Assisting in the receiving process, verifying incoming shipments, and maintaining an organized, clean showroom.
3. Service & B2B Coordination
Technician Support: Pulling parts required by in-house mechanics or body shop technicians to ensure repair work is completed without delay.
Communication: Alerting service advisors and customers as soon as special-ordered parts arrive.
Estimate Reviews: Working with the shop and body shop estimates to ensure that ordered parts match the repair quote.
4. General Administration
Documentation: Logging all quotes, sales, and customer communications accurately using the company's CRM or business system.
Product Knowledge: Staying updated on new products, technical manuals, and warranty policies.
Required Skills & Qualifications
Bachelor’s degree
2–3 years of experience in Parts Sales with vehicle or Heavy Machinery
Proficiency in Microsoft Office and CRM systems.
Excellent customer service and communication skills.
- Department
- Sales Department - Heavy Machinery
- Locations
- Oman
About Al Marwan Group
Founded in 1978, Al Marwan is dedicated to serving customers in the construction, machinery, real estate and hospitality industries across the GCC.