Who We Are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Job Summary

We are seeking a skilled and customer-focused Product Support Service Engineer to provide technical support and after-sales service for heavy equipment. The role ensures optimal equipment performance, high service standards, and strong customer satisfaction across both workshop and field operations.

Key Responsibilities

• Act as the primary point of contact for technical support and service-related queries

• Perform preventive, corrective, and breakdown maintenance on heavy equipment

• Diagnose, troubleshoot, and repair mechanical, hydraulic, and electrical faults

• Conduct overhaul and component-level repairs when required

• Maintain accurate service reports, inspection records, and maintenance logs

• Monitor equipment performance and identify recurring issues for improvement

• Coordinate with internal teams to ensure timely and efficient service delivery

• Ensure compliance with OEM standards, safety regulations, and company policies

Requirements & Qualifications

• Proven experience in product support, service engineering, or after-sales support

• Strong technical knowledge of heavy equipment (excavators, cranes, forklifts, etc.)

• Solid understanding of hydraulic, electrical, and mechanical systems

• Ability to interpret technical manuals, schematics, and service documentation

• Excellent communication and customer-handling skills

• Willingness to travel to client sites across the UAE

Preferred Skills

• Experience with OEMs such as Caterpillar, Komatsu, Volvo, Liebherr, or JCB

• Prior experience in the UAE or GCC market

• Familiarity with service management systems and reporting tools